Everything You Need to Know About Shipping

Shipping & Delivery

From shipping times to free shipping offers, here’s all the important information about how we deliver your orders.

Shipping Areas

We currently ship to the following countries:

Asia: Bahrain, Bangladesh, China, Georgia, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Vietnam, etc.

North America: Canada, Mexico, United States, etc.

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, etc. 

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Netherlands,  Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, etc. 

Oceania: Australia, New Zealand, etc.

If your country is not listed, feel free to contact us to check if we can arrange shipping.

Free Shipping & Shipping Costs

Free Shipping: Orders over $99 qualify for free shipping (limited-time offer).

For orders under $99, shipping fees vary based on your location and will be calculated at checkout.

Shipping Times​

Our products are shipped from Taiwan. Estimated shipping times:

Estimated shipping times (business days):

  • Asia: 3-5 business days
  • North America: 5-7 business days
  • South America: 5-7 business days
  • Europe: 6-8 business days
  • Oceania: 6-8 business days
  • Other regions: Delivery times may vary

Processing time: Orders are processed within 5-7 business days before shipping.

Delivery times may be affected by customs, holidays, or courier delays.

Shipping Carriers & Tracking

We ship using UPS, FedEx, DHL, USPS, SF Express, etc.
Once your order ships, you’ll receive a tracking number via email.

Customs & Import Fees

For international orders, customs duties and taxes may apply. These fees are determined by your country and are the buyer’s responsibility.

Address Issues & Delivery Delays

Please double-check your shipping address before placing an order. We are not responsible for incorrect addresses or delays caused by customs, weather, or courier issues.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at: CustomerService@oohhlala.com with your order details, and we’ll assist you.

If you have any questions about our shipping policies or need assistance with your order, we’re here to help! Whether it’s tracking your package, understanding shipping fees, or anything else, feel free to reach out. Your satisfaction is our top priority, and we’ll do our best to ensure a smooth and hassle-free shopping experience.
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